Privacy Policy

First Detection Systems recognizes the importance of informing you how we treat information about you that we may receive from this website: WWW.FirstDetectionSystems.COM (the "Site"). This Privacy Policy Statement ("Privacy Statement") covers the Site and all personal information collected through the Site or your use of the Site.

If you have questions or concerns regarding this Privacy Statement or about privacy at our Site, you should first contact First Detection Systems by sending an email to or calling First Detection Systems at 1-888-600-3392 and First Detection Systems will try to resolve it.

If you choose to visit the Site, your visit and any dispute over privacy is subject to this Privacy Statement and our Terms of Use, including limitations on damages and application of the laws of the State of New York. Our business and Site change constantly. This Privacy Statement and the associated Terms of Use may also change. Our use of Personal Information that we receive and store is subject to the Privacy Statement and Terms of Use in effect at the time of our use of such Personal Information. If First Detection Systems decides to change its Privacy Statement or Terms of Use, First Detection Systems will post the revised First Detection Systems Privacy Statement and/or Terms of Use on this Site.

In general, you can visit this Site without telling us who you are or revealing any information about yourself. First Detection Systems' web servers may collect the domain names, not the e-mail addresses, of visitors. This data helps us determine what is most beneficial for our users and how to continually create a better overall experience for them. This data does not include personally identifying information.

First Detection Systems may gather Personal Information so that we can improve and personalize your experience with First Detection Systems. Information that we collect falls into the following primary categories. We may receive Personal Information that you enter into the Site, provide in an online form, or provide in any other way. You can choose not to provide some or all of the Personal Information we ask for, but this may prevent you from using some of our Site's services and/or features.

In addition to the preceding categories of Personal Information, First Detection Systems also collects certain non-identifiable information (the "Non-Identifiable Information"). Whenever you interact with First Detection Systems, we receive and store certain types of Non-Identifiable Information. For example, we may use "cookies" to obtain information when your web browser accesses this Site. A cookie is an alphanumeric identifier which we transfer to your computer via your Web browser and store on your computer's hard drive. The cookie file allows us to recognize your computer when you visit our Site. On most web browsers you will find a "help" section on the toolbar. Please refer to this section for information on how to receive notification when you are receiving a new cookie, and how to turn cookies off. We recommend that you leave cookies turned on because they may enable you to take advantage of some of our Site's best features.

First Detection Systems uses the Personal Information you provide to us through this Site in a manner that is consistent with this Privacy Statement. If you provide Personal Information for a certain reason, we may use it in connection with the reason for which it was provided. For instance, if you contact us by e-mail, we may use the Personal Information you provide to answer your question or resolve your problem. If you contact us about a job listing, we may use your Personal Information to consider you for the position. First Detection Systems also uses your Personal Information and other Non-Identifiable Information collected through the Site to help us improve the content and functionality of the Site, to better understand our customers and markets, and to improve our products and services. First Detection Systems may also use your Personal Information to contact you, electronically or otherwise, in the future to tell you about products or services we believe will be of interest to you or to make it easier for you to use our site. If we do so, each communication we send you will contain instructions permitting you to "opt-out" of receiving future communications.

In order to provide some of the services on firstdetectionsystems.com, we ask you to provide personal information such as, for example, your name, e-mail address, home or business address, phone number and existing account numbers. Once you choose to provide us with personal information, you can be assured it will be used only to support your customer relationship with First Detection Systems. This includes responding to your requests, customizing your experience on our website, improving our services, and communicating with you about your account and about products and services we think will be of interest to you.

In order to recieve e-mail newsletters through First Detection Systems, you must provide an e-mail address. You may, either upon registering with firstdetectionsystems.com or any time thereafter, request that firstdetectionsystems.com not send any further communications to that e-mail address.

By providing your contact information to First Detection Systems on this website, you are expressly granting us permission to contact you even though you may have previously chosen to have your phone number added to any Do-Not-Call List including lists maintained by ADT®, or any local, state, or federal government agency. In addition, your state may have laws that prevent us from calling you on your cellular/mobile phone. If you use a cellular/mobile phone as your primary means of communication, please call us toll free in the U.S. and Canada at (888) 600-3392.

We are not in the business of selling information about our users. We consider this information to be a vital part of our relationship with our customers and we treat it with great care and respect. There are, however, certain circumstances in which we may share your Personal Information with certain third parties, as set forth below.

Marketing: We may use any statements that you communicate to us through the Site regarding First Detection Systems or any of our products and services for advertising or marketing purposes. In addition, First Detection Systems works closely with certain businesses to provide you with high quality products and services. On occasion, these companies make special offers available to firstdetectionsystems.com customers. You will have an opportunity to receive information about these offers. If you request to receive information about these offers, we will share your personal information with these companies so that they can send you details about their special offers. Each of these companies has its own policies with regard to the collection and use of personal information and firstdetectionsystems.com is not responsible for their use of your information.

Agents: First Detection Systems, like many companies, may hire other companies to perform certain functions, such as mailing communications, sending e-mail and managing databases. When we employ another company to perform a function of this nature, we only provide them with the Personal Information they need to complete the task and we endeavor to prohibit them from using that Personal Information for any other purpose.

Business Transfers: As we develop our business, we might sell or buy businesses or assets. In transactions such as these, Personal Information may be one of the transferred business assets.

Protection of First Detection Systems and Others: We may release account and other Personal information when we believe that such release is appropriate to comply with legal requirements, protect the rights, property or safety of our users, First Detection Systems or others, or enforce terms of our Terms of Use. In addition, we may exchange information with other organizations for fraud protection and risk reduction.

Public Areas: Any submissions that you make to Public Areas will be considered public. First Detection Systems does not control, and is not responsible for, the actions of other users of the Site with respect to any information you post in Public Areas. In addition, information that you submit to Public Areas may be collected and used by others to send you unsolicited messages and for other purposes.

Surveys & Contests: First Detection Systems may occasionally request information from you via surveys or contests. Participation in these surveys or contests is completely voluntary. The requested information typically includes contact information such as name and shipping address, and demographic information such as zip code. If you choose to participate in any survey or contest, the information you provide will be shared with the contest / survey sponsors to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. While First Detection Systems may use a third party intermediary to conduct surveys or contests, the third party may not use your personally identifiable information for any secondary purposes.

First Detection Systems uses reasonable measures to protect the Personal Information you provide to the Site from unauthorized access, deletion or alteration. However, the security of the Internet cannot be guaranteed. We cannot guarantee that your information will be free from unauthorized access. We can not be responsible for any information stolen or intercepted from our database.

We employ and/or our third party advertising partner(s) employ a software technology called cookies, that help us better manage content on our site by informing us what content is effective. Cookies are used to track the online movements of Web users. Cookies are stored on a user's computer hard drive. We do not tie the information gathered by cookies to our customers' personally identifiable information.

A "cookie" is an element of data that a website can send to a browser which may then get stored on a computer. The cookie can be used to identify a repeat user to the site that placed the cookie on the computer. Cookies also can be used to track your movement from page to page, or within a single page of a website. First Detection Systems uses cookies to enhance navigation and functionality of the Site, to securely verify your identity, and to personalize aspects of your experience on First Detection Systems' Site. You do not have control over cookies but you may be able to set your browser to notify you when a cookie is being placed on your computer. For example, you receive a cookie when you access the First Detection Systems system purchase areas.

You may be able to set your browser software to not to accept cookies at all. However, if you refuse to accept cookies or if you remove a cookie that is on your computer, it may affect your ability to log into certain areas and your ability to use certain tools and content on firstdetectionsystems.com. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.

To opt-out of receiving communications you have expressly requested (such as e-mail newsletters, product updates, etc.), please follow the opt-out instructions included in each subscription communication; or return to the Web page(s) where you originally registered your preferences and follow the opt-out instructions; or contact and include your name, e-mail, and relevant information about your subscriptions and registrations; or contact us by telephone at First Detection Systems (1-888-600-3392).

You may be able to access Internet Websites owned by third parties ("Third Party Sites") available through links from this Site. You understand and agree that your use of such Third Party Sites will be governed by the privacy policies of those sites and not by this Privacy Statement. First Detection Systems shall not be responsible for the actions of any Third Party Site operators.

First Detection Systems's products and services are not designed for or directed toward children. First Detection Systems does not knowingly collect Personal Information from minor children. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce our Privacy Statement by instructing their children to never provide Personal Information on this Site without their permission. First Detection Systems respects national and international laws, including the Children's On-line Privacy Protection Act ("COPPA"), which applies in the United States.

Any personally identifiable information you provide to First Detection Systems via this Site is protected by First Detection Systems's Privacy Statement. First Detection Systems does not want you to, and you should not, send any confidential or proprietary information to First Detection Systems except as specifically noted in First Detection Systems's shopping areas and these Terms of Use. You agree that any information or materials that you, or individuals acting on your behalf, provide to First Detection Systems will not be considered confidential or proprietary except as specifically noted in First Detection Systems's shopping areas. By providing any such information or materials to First Detection Systems, you expressly grant First Detection Systems an unrestricted, irrevocable, worldwide, royalty-free license to use, reproduce, display, publicly perform, transmit and distribute such information and materials, and you further agree that First Detection Systems is free to use any ideas, concepts or know-how that you or individuals acting on your behalf provide to First Detection Systems.

If you choose to use First Detection Systems' referral service to inform a friend about our Site, products, or services, First Detection Systems will ask you for your friend's name and email address. First Detection Systems will send your friend a one-time e-mail inviting them to visit the site. First Detection Systems may store this information for the purpose of sending this one-time e-mail and tracking the success of our referral program. Your friend may contact the First Detection Systems Webmaster at to have their information removed from First Detection Systems' database.

If we decide to change our privacy policy, we will post those changes to this Privacy Statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice. First Detection Systems may terminate, change, suspend or discontinue any aspect of the Site, including the availability of any features of the Site, at any time. First Detection Systems may also impose limits on certain features and services or restrict your access to parts or all of the Site without notice or liability. First Detection Systems may terminate the authorization, rights and license given above and, upon such termination, you shall immediately destroy all materials licensed to you by First Detection Systems through your use of the Site.

If you have any questions about First Detection Systems, the Terms or First Detection Systems' Privacy Statement, please contact us by calling 1-888-600-3392, send us an email at . We use email links located on various areas of the Site to allow you to contact us directly with any questions or comments you may have. We read every message sent in and try to reply promptly to every one. We use the information you provide to respond directly to your questions or comments. We may also retain your comments to help us improve the site and any programs offered on the Site. Your personal information is only shared with persons not affiliated with First Detection Systems with your explicit permission.

If you have received an unsolicited e-mail from First Detection Systems, you may have received it from a third party not affiliated in any way with First Detection Systems. First Detection Systems does not engage in, nor do we condone the practice of sending out mass emails that are unsolicited by their recipients. Unfortunately, some third parties and individuals can create e-mail messages with forged addresses in the FROM: field. This can have the effect of making the message look more legitimate. If you receive such an e-mail, please be aware that these messages originate completely outside of First Detection Systems' e-mail system and therefore we have little or no control over them. In most cases we may not even know this is taking place.

Please be sure that we are taking every measure available to us to prevent this type of occurrence but, at this time we are unable to guarantee that it can be completely eliminated. Additionally, if we do send e-mail to our customers, we will, where appropriate, allow the recipient to request not to be contacted in the future.

If you wish to contact us about any e-mail issue that you feel is First Detection Systems related, please send your message to or call us at 1-888-600-3392.